1. What products does Gio.ca di Boscaro offer?
Gio.ca di Boscaro offers a variety of dog toys and pet enrichment products designed to support active play, healthy chewing habits, training, and overall dog well-being.
2. Do you offer free shipping?
Yes. We offer free shipping on orders over €100.
Orders under €100 are charged a flat shipping fee of €6.99.
3. How long does order processing take?
Our standard handling time is 0–1 business day.
Orders placed after the daily cut-off time may be processed on the next business day.
4. What is your order cut-off time?
Our daily order cut-off time is 6:00 PM.
5. How long does shipping take?
Estimated transit time is 1–3 business days after dispatch.
Delivery times may vary depending on destination and courier operations.
6. What payment methods do you accept?
We securely process payments through Stripe.
Supported payment methods may include:
- Visa
- Mastercard
- American Express
- Debit Cards
- Credit Cards
- Apple Pay
- Google Pay
- Other Stripe-supported payment options
7. Can I return a product?
Yes. We accept eligible returns within 14 days of delivery.
Returned items must be unused and in original condition.
8. How long does it take to receive a refund?
Approved refunds are processed within 7 business days after the returned item has been received and inspected.
9. What should I do if my item arrives damaged or incorrect?
Please contact our support team immediately with your order details and photos of the issue. We will work quickly to resolve the problem.
10. Can I cancel my order?
Orders may only be canceled before they are processed or shipped. Once shipped, the order must follow the standard return process.
11. Will I receive tracking information?
If tracking is available for your shipment, tracking details will be sent to your email after the order has been dispatched.
12. Are your dog toys safe?
We aim to provide durable and pet-friendly products. However, pets should always be supervised while playing with toys.
13. Do you ship internationally?
Shipping availability depends on destination country and courier support. Available shipping options will appear during checkout.
14. How can I contact customer support?
You can contact us using the information below:
Email: support@giocadiboscaro.shop
Phone: +39 041 277 0021
Contact Information
Store Name: Gio.ca di Boscaro
Website: https://giocadiboscaro.shop/
Business Address: 30121 Venice, Metropolitan City of Venice, Italy
Email: support@giocadiboscaro.shop
Phone: +39 041 277 0021