Return and Refund Policy for Gio.ca di Boscaro
At Gio.ca di Boscaro, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns within 14 days of the delivery date.
To qualify for a return:
- The item must be unused and in its original condition
- The product should be returned in its original packaging
- Proof of purchase or order confirmation may be required
We reserve the right to reject returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, certain used pet products may not be eligible for return unless they arrived damaged, defective, or incorrect.
Return Process
To request a return:
- Contact our customer support team with your order details
- Wait for return approval and instructions
- Ship the item back according to the provided instructions
Customers may be responsible for return shipping costs unless the product arrived damaged or incorrect.
Refund Policy
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds are processed within 7 business days
- Refunds will be sent to the original payment method used during checkout
Please note that banks or payment providers may require additional processing time.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with photos and order information so we can resolve the issue quickly.
Order Cancellations
Orders may only be canceled before they are processed or shipped. Once shipped, the order will fall under the standard return process.
Contact Information
Store Name: Gio.ca di Boscaro
Website: https://giocadiboscaro.shop/
Email: support@giocadiboscaro.shop
Phone: +39 041 277 0021
Business Address: 30121 Venice, Metropolitan City of Venice, Italy